Shipping and Return Policies
We appreciate your interest in our services. Below, we outline our general shipping and return policies for ticket and appointment services, applicable throughout Spain. Please note that some projects may have specific variations in these policies, so we recommend reviewing the detailed information provided for each particular project.
Shipping:
Once the ticket or appointment order is placed, you will receive a confirmation via email or text message with the details of your purchase and the next steps to follow.
Electronic tickets will be sent to the email address provided during the purchase process.
Appointments will be confirmed via email, text message, or through our online platform, as specified at the time of booking.
The delivery time for electronic tickets will be immediate or as stated in the event or service information.
Appointments will be scheduled according to the available time slots shown in our system. We recommend booking in advance to ensure your desired availability.
For electronic tickets, no shipping costs apply.
In the case of appointments, there are no associated shipping costs.
Returns:
Electronic tickets may be subject to specific return policies of the event or service. We recommend reviewing the return conditions at the time of purchase.
For appointment cancellations, we ask that you contact us at least 24 hours in advance so we can reschedule your appointment or process the return, as applicable.
To request a return for electronic tickets or cancel an appointment, please contact our customer service team through the channels indicated below.
Calls and Emails:
For additional assistance or specific inquiries regarding shipping and returns, please do not hesitate to contact us:
Calls:
Phone: +34697223840
Emails:
Customer service email: youcardscollection@gmail.com
Our team will be happy to assist you with any questions or requests you may have. Thank you for choosing our services!
